How Can We Help?
When is the Help Desk open?
The Help Desk is open from 10-6 on Monday thru Thursday, and 10-5 on Friday. If you need further assistance, don’t hesitate to reach out via email at helpdesk@swedishinstitute.edu
The Help Desk is open from 10-6 on Monday thru Thursday, and 10-5 on Friday. If you need further assistance, don’t hesitate to reach out via email at helpdesk@swedishinstitute.edu
PCM Suite
PCM Suite is the replacement for Topschool. You can access by following the instructions below.
Microsoft Teams:
Issue: Heavy traffic
Users may experience lower quality video/audio, drops from meetings, trouble accessing meetings
Microsoft is monitoring and adjusting their infrastructure to accommodate increased traffic due to Covid-19.
Microsoft Stream:
Issue: Heavy traffic
Users may experience lower resolution playback
Microsoft may reduce video resolution to accommodate increased traffic due to Covid-19.