How Can We Help?
Contacting the Help Desk
Please feel free to stop by the Help Desk in person.
If no one is available or outside of Help Desk office hour please email us at helpdesk@swedishinstitute.edu or call at (212) 924-5900 Option 8.
Please feel free to stop by the Help Desk in person.
If no one is available or outside of Help Desk office hour please email us at helpdesk@swedishinstitute.edu or call at (212) 924-5900 Option 8.
PCM Suite
PCM Suite is the replacement for Topschool. You can access by following the instructions below.
Microsoft Teams:
Issue: Heavy traffic
Users may experience lower quality video/audio, drops from meetings, trouble accessing meetings
Microsoft is monitoring and adjusting their infrastructure to accommodate increased traffic due to Covid-19.
Microsoft Stream:
Issue: Heavy traffic
Users may experience lower resolution playback
Microsoft may reduce video resolution to accommodate increased traffic due to Covid-19.